Terms & Conditions
Booking Terms & Conditions
Your booking is accepted subject to the terms and conditions stated below. By confirming your booking, you accept that these terms & conditions will apply.
Amendments
Any amendments to your booking after confirmation, can only be accepted subject to availability.
Royale Limousines reserves the right to charge an amendment fee in respect of any change to your booking, in addition to any other applicable charges in relation to the amendment.
Cancellations and No-Shows
Cancellations must be received in writing ( email ) within the cancellation period:
No-shows will incur a charge equivalent to 100% of the rate.
Cancellations received 24 hours or less will incur a charge of 100% of the rate (all vehicles).
Cancellation for TOUR/CHARTER received between 24-72 hours will incur a charge of 60% of the rate (all vehicles).
Vehicle Type Delivery
Royale will endeavour to provide the vehicle requested, however the next best available vehicle will be used in the event of a mechanical breakdown or other exceptional circumstance e.g. delay on previous job.
Additional Charges
The following are additional services or items charged separately. Prices are available on request.
- Baby Seat, Capsules, Booster seats
- Entry Fee to Parks
- Luggage Trailers
- Food & Drinks (on request)
All transfers are point to point only. Additional pick up/drop off can be arranged at additional charge. Please contact Royale for quotation.
Movements from 00:00 (midnight) to 05:30am, inclusive, will incur an additional 50% surcharge in all locations
Vehicle Luggage Capacity & Excess Luggage
When making passenger booking please observe vehicle luggage restrictions as published on our website www.royalelimousines.com.au
Luggage Trailers must be requested at the time of booking. Any oversize or heavy luggage must be advised and approved by Royale Limousines prior to Arrival.
Any excess or oversize luggage not advised prior to the transfer that requires an additional vehicle will be at the expense of the customer – immediately payable to the driver or third party e.g. if a taxi is arranged.
Wedding Bookings
A 50% non-refundable deposit is required to secure a wedding booking and the remainder of payment will be required to be paid one week before the wedding. In addition to any cancellation fee charged by Royale Limousines, you will also be responsible for payment of any charges levied by suppliers in respect of the cancelled booking. In all cases, the total fee charged will not exceed the value of the booking.
Credit Card Charges
In the event of payment via credit card, Royale Limousines may charge an additional fee of up to 3% of the value of the booking according to the type of credit card used.
Extensions
You are responsible for any charges levied by suppliers in respect of extra time in the event that your booking does not run to schedule. This includes any extra charges levied where you choose to extend the duration of your booking and includes charges for flight and/or traffic delays.
Other Conditions of Booking
Food & Beverage Consumption: Food & Beverages are not to be consumed in any vehicle
without prior approval. In such circumstances, payment of a bond may be required to cover the risk of damage to the vehicle. Your responsibility for any damage is in accordance with these terms and conditions.
Damage to Vehicle: You are responsible for any charge levied by a supplier in respect of any damage caused to a vehicle as a direct result of your booking. You will not be responsible for payment where damage was caused by the actions of any employee of the supplier. In all cases, the driver of any vehicle will have the discretion to stop the vehicle and disembark those passengers engaging in unacceptable or unruly behaviour.
Smoking: Smoking is not permitted by law in any vehicle supplied by Royale Limousines.
Inappropriate Behaviour
Our Chauffeurs reserve the right to refuse service where inappropriate or aggressive behaviour by customer affects safety. No refund will be offered in these circumstances.
Quotation
Prices are current at the time of quotation and subject to availability at the time of booking. All quoted prices include GST. Royale Limousines reserves the right to pass on, without notice, any increases that may occur in any applicable airport charges, road tolls, entry fees or parking charges
Location Services
Where the location services functionality has been activated for the Platform, Royale Limousines will be able access information about the location of your device and share that information with your driver. This will enable the drivers engaged by Royale Limousines to more accurately determine the pick-up location for your booking.
If you do not wish Royale Limousines to access information about your location, you should deactivate the location services functionality by using your browser or mobile device settings.